2. Emergency Services Take Priority

If life, health, essential services, or structures are at risk, call 000 and follow official instructions (e.g., VICSES, VicEmergency, Powercor). Do not perform hazardous tasks (e.g., roof work, chainsaw use, electrical issues, trees under tension).

3. No Client or Duty Relationship

Use of this site does not create a client, contractor, fiduciary, or professional relationship between you and us. We do not accept any duty of care to you arising from your use of this site.

4. Accuracy, Completeness & Currency

We aim for accuracy but content may be general, incomplete, delayed, or subject to change without notice. Local conditions vary widely. You are responsible for verifying information before acting.

5. Your Responsibilities & Assumption of Risk

• Assess suitability of any information for your circumstances.
• Use qualified, licensed professionals for hazardous or regulated work.
• Follow official guidance and product/service instructions.
• Use appropriate personal protective equipment and safe methods.

You accept all risks for actions you take or do not take based on this site.

6. No Warranties

To the maximum extent permitted by law, this site and its content are provided “as is” and “as available” without warranties of any kind (express or implied), including as to accuracy, fitness for purpose, merchantability, non-infringement, availability, or security.

7. Limitation of Liability

To the maximum extent permitted by law (including under the Australian Consumer Law), we exclude all liability for any loss, damage, cost, expense, or injury (including consequential, indirect, special, exemplary, or punitive) arising from or connected with this site, its content, or your reliance on it.

Where liability cannot be excluded, it is limited to the lesser of: (a) re-supply of the relevant services, or (b) the cost of re-supply.

8. Third-Party Links, APIs & Embeds

This site may link to, embed, or reference third-party websites, APIs, maps, alerts, or tools. We do not control or endorse third-party content and are not responsible for availability, accuracy, accessibility, or security of those services.

9. Products, Tools & Affiliate Disclosures

Where products, tools, or services are mentioned, they are examples only, not endorsements. Prices, specs, and availability change. Some links may be affiliate links—if so, we may earn a small commission at no extra cost to you. This does not affect our content independence.

10. User Submissions & Conduct

If you submit messages, corrections, or resources, you warrant they are lawful, accurate, and do not infringe others’ rights. We may moderate, edit, or remove content at our discretion. Do not submit sensitive or emergency-critical information expecting a response.

11. Availability, Security & Outages

We do not guarantee uninterrupted or secure access. Outages, maintenance, or peak-event traffic may affect availability or performance. You are responsible for your device security and safe browsing practices.

12. Privacy

Your use of this site is also governed by our Privacy Policy. Do not share personal information you do not wish to be public or processed.

13. Intellectual Property

Unless stated otherwise, site content is our copyright. You may view the site for personal, non-commercial use. No reproduction, distribution, or derivative works without prior written consent. Third-party trademarks remain the property of their owners.

14. Governing Law & Jurisdiction

These terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

15. Indemnity

You indemnify and hold us harmless from claims, losses, damages, liabilities, costs, and expenses arising from your use of the site, breach of these terms, or infringement of rights, except to the extent caused by our wilful misconduct.

16. Changes to this Disclaimer

We may update this Disclaimer at any time. Continued use after changes means you accept the updated version. Check the “Last updated” date above.

17. Contact

For enquiries, requests, or complaints, please use our Contact page.